It is always exciting to start working in a new restaurant; new faces and a new environment always make us feel good starting in our new place.
At the same time, learning about the new menu, new drinks, and different customer types can make us overwhelmed.
Training shouldn’t be overwhelming for new servers since the restaurant you work that a good training program.
The first day of the training; should introduce the location of the coolers, dry storage, sections, and coffee room. The rest of the shift should be following around experienced servers and seeing the environment and how that works.
The second day of the training should be at the expo. Running food helps to learn table numbers and what the dish looks like. End of the shift, a trainer should be testing some of the popular dishes at the restaurant.
The third day of the training should be behind the bar with the bartender. An experienced bartender can explain the signature cocktails ingredients, wines, beers, and refreshers.
The fourth day of the training should be introducing the POS system. The trainer server should take notes of all the orders and place the order on the POS system with the experienced server's observation. It helps to learn the POS system faster.
On the last training day, a new server should start taking tables under the experienced server observation.
I believe these steps follow by a training program. The new server is ready to start without any overwhelm.
I’m so embarrassed, I was so excited to start this new e-commerce role, my friends and family were so proud of me. I started Friday, everything was fine, I was shown around and was taught a few things. Yesterday I started helping with the Instagram DMs, it was my first time, I was responding to questions about restocks. I mistook some products and accidentally misinformed customers about the date of restock, I really beat myself up about this because I could’ve easily just clarified with a co worker.
Today was really rough, I made two more stuff ups, I canceled a customers order as they wanted to use their store credit but forgot about the 5% cancellation fee, and I also send a follow up email to the wrong customer.
I got home today and opened my phone to discover I’ve been fired by email I’m so embarrassed, and disappointed in myself, I didn’t even last a week.
Quality work, technical knowledge and timely delivery schedule.
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